Adapting to a changing landscape
By Cyrielle Chiron In fall 2018 I had the pleasure of speaking about global payments trends across Canada and the U.S., sharing insights from RFi Group’s very latest global studies. While every country is unique and has different trends impacting their payments ecosystem, being able to adapt to a changing …
Focus on evolving customer expectations and habits
By Mia Huntington We have witnessed a rapidly accelerating pace of change in the payments ecosystem in recent years, and 2019 promises more changes—and challenges—ahead. Consumers want to be able to pay for things when, where and how they want. They are increasingly shunning cash and are opting for card, …
Major settlements will reverse credit card fees
By Jonathan Razi A century ago engineers in Chicago, Illinois reversed the flow of the city’s main river to redirect billions of gallons of water away from nearby Lake Michigan. Today in Chicago, my company is working to reverse a similarly powerful trend: the rising cost of credit card acceptance …
Innovation can’t come at the expense of trust
By Michael Rhodes Thanks to technology companies we have new ways to communicate, buy the things we want —and sell what we don’t—to get around and have all our favourite music in our pocket. We can count on these businesses for hyper-personalization and to create new algorithms to power their …
Five imperatives for retailers to win with the future consumer during, beyond the holiday season
Taking bold actions now will allow Canadian retailers to thrive in the future consumer world TORONTO–The holiday season is the busiest time of the year for Canadian retailers. And to keep making shoppers’ wishes come true over the next few years, retailers will need to find new ways of creating …
Ikea extends return policy to a year
IKEA customers at the heart of the new policy, which extends returns from 45 days to 365 days BURLINGTON, ON–IKEA Canada announces a 365 day return policy to “make the shopping experience more convenient and flexible for customers”. The new, no-nonsense policy allows returns for unused product up to one …
Complying with critical regulations
Contact centres face an “alphabet soup” of necessary rules and standards By Tim Critchley Complying with today’s data security and privacy regulations may not be at the very top of the “to-do” list for sales, marketing and customer service professionals. But for those who manage contact centres the times are …
How the GDPR impacts marketers
Challenging common misconceptions to understand Europe’s new privacy law By Cristina Onosé On May 25, 2018, the European Union (EU) implemented the General Data Protection Regulation (GDPR). The GDPR is the most significant new data privacy regulation to be introduced anywhere in the world in many years. Its new requirements …