Kyriba enhances client experience with online community
LA JOLIA - Kyriba has launched the first social support platform for the treasury management industry. Built on the Salesforce Service Cloud, it enables users to create and view support cases online, share and promote ideas and best-practice tips with fellow Kyriba clients and harness the collective wisdom and experience of Kyriba users by searching and contributing to a shared knowledge base.
The platform also provides updated client-specific system information such as bank connectivity status, scheduled maintenance, new product and service pack releases, plus other critical information.
In addition, Kyriba Social empowers Kyriba’s clients to contribute to the ongoing development of the Kyriba platform. Clients can submit suggestions for new products and enhancements to current services, as well as comment and vote upon existing suggestions.
“Kyriba has a loyal and active client base of over 700 major organizations worldwide, who live and breathe our solution every day. With Kyriba Social, clients can harness a vast knowledge base of treasury tips and best practices to enable them to get the most out of their Kyriba platform,” said Mike Zinne, chief client officer of Kyriba.